ABS Inc | IT Staffing | Colorado Springs CO

Is your company large enough to have a dedicated IT technician or staff? There are two primary challenges to managing technology support, and ABS just happens to have solutions for both!

Challenge #1: Technology support is viewed as expense, rather than income. As a result, there is a constant push to reduce support costs. Server and networking support requires a higher level of education and expertise and often represents a higher percentage of support costs than desktop or user support. Also, user and desktop support is more dependent upon personal relationships and requires a higher percentage of the local technician’s day.

Solution #1: Our system monitoring support packages give you complete support coverage at a fraction of the total cost. ABS has invested thousands in the latest monitoring and reporting systems to provide a service that we are proud to offer. Our team of server and networking experts stands ready to analyze and resolve whatever keeps your system from running at peak efficiency. Because it is a team, you don’t have to worry about vacations, sick days, employee turnover, lack of education, and all the other potential roadblocks to a smooth-running network.

We can design a custom support solution for your business, taking those tasks that require more expertise or time than you have available. Most of our support can be provided remotely, getting and keeping your system up and running at its peak. Our automated reporting system gives you the information and trends you need to accurately analyze and plan for your technology expenditures.

Challenge #2: It’s your responsibility to manage the support function in your company, but you’re not a techie. If you needed to hire a technician, you wouldn’t be sure how to accurately evaluate the technical experience and education your candidates have. Your company is getting along okay (as long as the server keeps running), but you haven’t given much thought to when to replace equipment, what alternatives are available that might make more sense for your business, or how well you’re using what you already have. You need an expert for all of this, but only on a part-time basis.

Solution #2: There are many titles for the person you need (CIO, IT Director, VP Information Technology), but the responsibilities are the same. This position must stay current with existing and emerging technologies, understand your corporate goals and strategies, and have executive-level experience and the ability to communicate well at that level. Our founder, Jeff Harrell, has over 20 years of experience in technology and business management, and has worked with many of our customers, leading Chief Information Officer projects. These projects include:

We can optimize the way you use technology in your business. Whether you need help with a single project or a continuing CIO presence, we’re there. Our case studies show some of the ways we’ve been able to make a difference for our customers.