Category	VitalSupportSM	VitalCareSM	VitalServeSM
Server & Network Monitoring Availability, Performance & Predictive Failure
CPU, Disk, Memory
Windows Event Log Monitoring
Services (Processes)
Verification of Backup & Periodic Tape Drive Cleaning
Firewall Availability Monitoring
Anti-virus Activity & Definition File Updates(1)
Patch Level Management
Email Performance Monitoring
Windows Server Monitoring: Exchange, SQL, ISA, Terminal Services, IIS
Managed Desktop Service		Optional Module
Network Support(2)
Proactive Remote Maintenance	1 hour / month	3 hours / month	4 hours / month
Proactive On-site Maintenance	1 hour / month	2 hours / month	4 hours / month
Reactive Support	Prepaid Block Hours or Contract Hours	Prepaid Block Hours or Contract Hours	Prepaid Block Hours or Contract Hours
Additional Services
Network Health Assessment	Annually	Quarterly	Monthly
Online Self-Serve Ticket Generation
Virtual CIO Consulting	Optional Module	Optional Module	3 hour session semi-annually
e-TapeSM Online Backups	Optional Module	Optional Module	Optional Module
SecureITSM Email Services	Optional Module	Optional Module	Optional Module
Managed Security Service	Optional Module	Optional Module	Optional Module
Managed Backup Service	Optional Module	Optional Module	Optional Module
Web and Application Design	Project-based, Fixed Bid	Project-based, Fixed Bid	Project-based, Fixed Bid
Web and Application Hosting	Optional Module	Optional Module	Optional Module
(1) Most major anti-virus applications supported ( 2) Any work completed over and above included hours will be billed and invoiced monthly

In addition to the services provided in our VitalSupport^SM, VitalCare^SM, VitalServe^SM plans, we can augment your solution with any or all of the following additional service modules:

• Security Services
• Regularly scheduled vulnerability assessment scans to uncover security weaknesses within your network. If any are found, a comprehensive plan will be put in place to remedy these vulnerabilities
• Antivirus monitoring & management
• Patch level monitoring for operating systems and key applications
• Firewall monitoring & management
• Periodic Security Reviews
• Virtual CIO Assistance to Help with your IT Infrastructure Planning Needs
• Technology policy development
• Budget planning assistance to determine future technology expenditures
• Strategic technology planning and ongoing input on business impact of technology
• Backup Management Services
• Daily review of backup logs and corrective action, when necessary
• Modify backup jobs to add or remove users or folders to reflect organizational changes
• Maintain backup software patches and updates
• Web and Application Design
• Award-winning design services for custom website and applications using all major platforms and languages
• Graphic design, e-commerce, content management, and maintenance contracts available
• Multiple design meetings and reviews to ensure that we deliver exactly what you have in mind

Want to bring the benefits of the VitalSupport^SM or VitalCare^SM Programs down to the desktop level?

You can with the addition of the Managed Desktop Services module! With this module we:

• Monitor for workstation hard drive capacity, performance and CPU workload
• Ensure your antivirus program is functioning properly and updates are being applied to each desktop
• Ensure each desktop is always being updated with the latest security patches
• Assist with end-user questions and requests during our monthly on-site visit
• Assist with small projects like moving, adding, or changing desktops or users
• Provide Asset Management and License Compliance
• Perform regularly scheduled preventative maintenance to extend the life and reliability of your desktop PCs

• Spam and virus filtering of your corporate email to reduce the litany of junk email and potentially harmful viruses, worms or trojans that can destroy your network
• Email archiving solutions available

• Protect your vital organizational data from corruption or theft, and ensure it can survive through disasters or other threats to its integrity
• Data is compressed and encrypted before being transmitted to secure servers
• Data is restored at the folder or file level through a simple web interface