ABS offers complete computer and network support services ranging from full-time, contracted technology support by certified technicians to as-needed consulting sessions to assist your existing IT department. We provide system and user support for all of your equipment and software for less than the cost of a single technician through structured service agreements or pay-as-you-go plans.

And, we show up when we’re supposed to! Our guaranteed response time of two hours is well below the industry standard and is the number one reason to use ABS, according to our clients. We can perform most repairs on-site, eliminating the need for you to disconnect the equipment and bring it to us. However, if you do want to bring it to us, we give you credit for your hard work by offering a price discount of up to 40%!

We design, install, and administer computer networks within your operating requirements and budget. Our scheduled equipment and software maintenance visits, coupled with our remote monitoring and administration foster a proactive, reliable computing environment. This minimizes system troubles and downtime, resulting in higher productivity from your employees and a greater return on your technology investment. As your technology partner, we become an extended member of your staff, working with your existing employees to resolve their problems, help them understand the technology they use a little more, and become a more productive employee.

Do you have the time to review the performance statistics and event reports that your servers generate each day? How much time do you have to dedicate each day to the tasks of analyzing your backup reports and interpreting warning messages? Do you have a dedicated IT staff and want to outsource the server administration portion of their duties? Did you know that the proper response to these messages and notifications will reduce system downtime and prolong the life of your equipment?

A subscription to our monitoring services will give you the peace of mind of knowing that these statistics and messages are reviewed and analyzed daily. Through a secure remote connection to your servers, ABS technicians received real-time alerts when anything it out of the ordinary on your system. They will not only analyze this data, but provide the proper response – usually without coming to your site. And, as our service monitors your system, it also collects data that is the basis for a variety of performance reports and a complete inventory of your computer equipment and software.

e-Tape^SM is our solution to the hassle of managing data backups. Your data is compressed and encrypted and then transmitted to our secure servers through your existing Internet connection. These jobs can be scheduled during off hours, placing a copy of your most critical data in a secure, off-site location. Restoring files is as easy as selecting the file version you want and watching as the software brings back a copy of your file at CD-like speeds. Read more…

Traveling abroad or working from home and need help with your computer? Through our system monitoring service, our technicians can connect to your computer and give you the assistance you need. All you need is a live Internet connection and we can do the rest! If you need help setting up a remote connection to your network, contact us and we can usually walk you through the process by phone.

Are you experiencing a hardware failure and your backup is incomplete or nonexistent? We offer basic data recovery services, which are often all that is required to retrieve your data. In those situations where more extensive recovery procedures are required, we will refer you to one of our industry partners for a more rigorous recover attempt. Data recovery attempts are dictated by the individual circumstances, so Contact Us for a custom quote.

We add to our suite of support services as new technology becomes available and we see an application for our customers. Don’t see what you’re looking for? Contact Us with additional questions or concerns.