At Advanced Business Solutions, Inc (ABS). we have been working hard to enhance your IT experience by introducing proactive services to our support offerings.

"Technology is the #1 budget item after HR, yet it is the least understood. Allow us to use our expertise to help you reduce your maintenance costs and increase the service quality and reliability of your IT infrastructure."

One of the hardest things in maintaining a computer network is predicting what may fail and when. Managing a network by only reacting to issues can lead to lost time (and money). Determining there is a problem, requesting help, waiting for technicians to be dispatched, waiting for diagnosis, and then more waiting for the problem to be resolved – all of this is lost time and productivity to your organization. At ABS, we have a better way to serve you.

We can help keep your key business tools like email and Internet up and running by working to reduce the amount of issues that you experience. With our VitalServe^SM plan, we'll have technicians looking after your network to deal with issues BEFORE they affect your productivity.

• Giving you peace of mind: Let us be your network watchdog, enabling you to focus on your core business activities instead of putting out fires when network disruptions occur
• Enabling continuing business productivity by proactively detecting and resolving issues BEFORE they happen through scheduled preventative maintenance activities that are designed to keep your network operating as efficiently as possible
• Safeguarding the integrity of your network by providing regular checkups to ensure that operating system patches, antivirus updates and other important elements of your network are being proactively guarded. We reduce the likelihood that your network will be compromised by a virus, worm, hacker or other malicious attack
• Stabilizing and rationalizing your IT spending: Through our proactive approach, we will remove ‘emergency service call' from your vocabulary and help to create more predictable IT spending patterns
• Access to a wealth of IT expertise, tools and experience: Our staff has over 12 years of combined experience and is accredited by Hewlett-Packard, Microsoft, Dell and others. We use industry-leading management tools to provide you with the highest level of service possible

Category	VitalCareSM
Server & Network Monitoring	Availability, Performance & Predictive Failure Monitoring
CPU, Disk, Memory
Windows Event Log Monitoring
Services (Processes)
Verification of Backup & Periodic Tape Drive Cleaning
Anti-virus Activity & Definition File Updates(1)
Firewall Availability Monitoring
Patch Level Management
Anti-virus management
Email Performance Monitoring
Windows Server Monitoring: Exchange, SQL, ISA, Terminal Services, IIS
Managed Desktop Module
Network Support(2)
Proactive Remote Maintenance	8 hours / month
Proactive On-site Maintenance	8 hours / month
Reactive Support	4 hours / month (optional)
Additional Services
Network Health Assessment Report	Quarterly
Online Self-Serve Ticket Generation
Managed Backup Service
Virtual CIO Consulting	3 hour session semi-annually (optional module)
e-TapeSM Online Backups	Encrypted offsite backups (optional module)
SecureITSM Email Services	Virus scanning / spam filtering (optional module)
Managed Security Service	Threat assessment and remediation (optional module)
Remote response	Within 2 hours
Onsite response	Within 4 hours
(1) Most major anti-virus applications supported ( 2) Any work completed over and above included hours will be billed and invoiced monthly

• Availability, Performance and Predictive failure monitoring to ensure your key business resources such as servers, applications, and many other devices and services are functioning optimally and efficiently
• Backup System Monitoring to ensure that your system backups occur as scheduled and that your important business data is backed up properly
• Virus Protection Monitoring and Maintenance to ensure that your antivirus programs are functioning properly and updates to your system are being received and installed
• Patch Level Management to ensure that the Windows servers in your network are always updated with the latest security patches
• Email Performance Monitoring to monitor all the essential elements of your MS exchange server to ensure the highest level of reliability and optimization
• Scheduled onsite technician time for proactive and preventative server maintenance
• Proactive remote maintenance and support to avoid interfering with the productivity of your business
• Network Health Assessment to determine the overall stability of your network
• IT Consulting Services to help you rationalize your IT spending, enabling you to make more informed business decisions – it’s the CIO expertise without the CIO price tag!
• Comprehensive reporting to continually inform you about the current health of your network and to outline the work performed