• Monitoring the critical health status of your network devices and applications, such as your email or internet connections
• Remotely diagnosing problems
• Working quickly to resolve any issues, so that you can get back to business as quickly as possible

The VitalSupport^SM plan will reduce downtime by dramatically shortening the time from failure to issue resolution. At ABS, we will monitor the availability of your critical services, and at the first sign of trouble, immediately inform you of the issue. You can also pre-arrange for our technicians to automatically begin the remediation process on critical devices – you’ll never know there was a failure!

• Peace of Mind: Let us be your network watchdog, allowing you to focus on your core business revenue-generating activities and leave the fire-fighting to us
• Higher Levels of Employee Productivity: By allowing us to watch your network, we will reduce the business impact of IT failure by shortening the mean time from failure to issue resolution
• Cost Savings: Monitoring will allow us to immediately determine the root cause of any network issue, thereby reducing the timely task of issue diagnosis from hours to mere minutes – resulting in cost savings in the end
• Introducing Accountability and Transparency into Your ISP or Other Hosted Applications: Because we can monitor the connectivity of your internet connection and other hosted applications, we can provide reporting around the actual delivery of such services – all designed to ensure you are receiving the level of service you are paying for
• Access to a Wealth of IT Expertise and Experience: Our staff has over 50 years of combined experience and is accredited by [Microsoft, Linux, Solaris, Hewlett-Packard and others]

Category	VitalSupportSM PlanFrom $300/month
Server & Network Monitoring	Availability Monitoring
CPU, Disk, Memory
Windows Event Log Monitoring
Services (Processes)
Verification of Backup & Periodic Tape Drive Cleaning
Anti-virus Activity & Definition File Updates(1)
Firewall Availability Monitoring
Network Support(2)
Proactive Remote Maintenance	1 hour per month
Proactive On-site Maintenance	1 hour per month
Reactive Support	Discounted Hourly Rates
Additional Services
Network Health Assessment Report	Annually
Online Self-Serve Ticket Generation
Virtual CIO Consulting	3 hour session annually (optional module)
e-TapeSM Online Backups	Encrypted offsite backups (optional module)
SecureITSM Email Services	Virus scanning / spam filtering(optional module)
Managed Security Service	Threat assessment and remediation (optional module)
Managed Desktop Service	Complete desktop maintenance and support package (optional module)
Remote response	Within 1 hour
Onsite response	Within 2 hours
(1) Most major anti-virus applications supported ( 2) Any work completed over and above included hours will be billed and invoiced monthly

• Availability Monitoring up to 3 network devices
• Backup System Monitoring to ensure the backup of your key data occurs as scheduled
• Virus Protection Monitoring to ensure that your antivirus programs are functioning properly and virus updates are being received and installed
• Internet Connectivity (and other hosted applications) Assessment to ensure your ISP is delivering and meeting its stated availability targets
• Firewall Availability Monitoring to track the status of your firewall
• Discounted Service Block for reactive support
• Quarterly Comprehensive Reporting on the health status of your critical network devices
• Annual Consulting Services to help budget and plan for future IT expenditures and growth
• Priority Response over non-contractual customers

If you are looking to supplement your existing IT staff efforts, look at our VitalSupport^SM Supplemental plan that allows you to leverage our investment in monitoring equipment and software, rather than investing thousands for your in-house copy. You retain complete control over notifications and responses, but achieve the proactive approach to system management that will make your business successful.